Help & FAQs

Help Ticket

Technical Help: Click the blue Help button in the lower right of every page to open a Help ticket. That gets our Support Team involved. You’ll get notified through email. Continue to reply to the same email for the same issue; don’t open a new ticket for the same issue.

Contact Us

Email: [email protected]

Mobile/WhatsApp: +1 (916) 467-9934 Pacific Time Zone

Mailing Address:
Destiny Finder
625 Coolidge Dr
Folsom, CA 95630 USA

FAQs

Go to Settings (the Gear on the top menu) / Edit My Details and change your password as you wish. There are no restrictions on passwords.

If you purchased more than one Journey Guide Lite or PRO you’ll receive a coupon code by email. You can give that code to another person to use to get the Journey Guide for free by entering and applying the code in Checkout. Please see how to redeem the coupon codes and other details on the Pricing Page.

We believe that every Christian’s destiny is ultimately to be in Heaven, but that while you’re here on Earth, you have specific things to accomplish for the Kingdom of God. See Eph. 2:10. We use the term “destiny” to mean doing those things, and other terms that means the same thing are your calling, purpose, ministry, God-dream, and your mission.

You were created by God for this purpose, and gifted and “wired” in such a way to be able to fulfill the calling He has for you. And to enjoy it along the way!

We believe that you find your destiny at the intersection of your gifting, your passion and God’s direction and timing. See About Destiny.

It’s not magic…the Journey Guide and Journey Guide PRO help you understand your gifting, passion, dream and calling by showing you what’s already in you, and how God has been directing you.

The assessments are not “scientific” but are based on experience with hundreds of people, and we and others have found them amazingly accurate. They are based on Biblical teaching on gifts and destiny. For more information you can read the articles in our Resources section (under More).

Our destiny coaches have extensive experience in providing guidance to people as life coaches, teachers, pastors and ministry leaders.

Jeff Wittmer is our head coach. Click here for info on him and the main team personnel.

We have a program to train and certify your coach to use the Destiny Finder materials. And we have a feature that enables a coach to view the Profiler reports of the people being coached (with their consent of course). 

Click here for information on the Destiny Finder Coach Certification.

Although the term coach is used in many ways, we define it this way: A coach draws out of you and may not be an expert in the specific area you are interested in. A coach helps you more with decision making and removing obstacles.

A mentor pours into you and is usually an expert in the field you are studying or involved with. A mentor helps you more with mastering the skills and particulars in the job, field, service or ministry opportunity you’re in. For example, if you wanted to be a worship leader, a mentor would be someone who had experience in worship and music. A coach might not know much about music, but would help you with the process of decision making and accessing resources.

We charge just like anyone else does for products and services. We are offering valuable information, products and services that have taken years to develop. It’s taken several years of intensive effort by a team of people including artists and web programmers to create this website and the online tools we offer. You don’t expect to buy the latest book from you favorite author for free.

Please note that the actual prices of the Journey Guide Lite and the Journey Guide PRO are extremely low compared to their actual value. And the coaching is well below what you’d pay for most life coaching or counseling. In exchange you are getting real help in one of the most important or perhaps the most important aspect of your life — your life purpose. We offer a money-back guarantee. If you’re not satisfied with our products or services, please email us for a full refund.

No, you need to finish the assessment you’re working on in one session. If you close the window or log off or shut down your computer while doing an assessment, you will need to start over. The system does save your choices and you would get results based on those choices but it will not let you leave and then come back and continue where you were.

You can view the assessment results online when you sign in to your account – click the “Report” button. You can also print out the results of the assessments using the Print button in your browser window.

We have a bulk purchase program to enable churches or groups to obtain quantity discounts on the Journey Guide PRO. See the Pricing page.

If you signed up for Destiny Finder before Nov 20, 2017 that was on the old website. We migrated everyone’s data from the old website so your assessment results are saved. Existing users need to go to the Login menu (upper right on the top menu) and click to reset their password. You’ll get a link by email; follow that link to reset your password and then log in. Then go to My Account and you’ll see the Journey Guide PRO with the Profiler assessments and sections. You only have to do that password reset once.

You can go to Settings (the Gear on the top menu) and change your password as you wish.