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Help

We are here to support you!

Technical Help: Click the blue (?) Help button in the lower right of every page to open a Help ticket.

Email: [email protected]
Mobile: +1 (916) 467-9934
WhatsApp: +1 (916) 671-0146
Mailing Address:
Destiny Finder
331 South St., #92
Redding, CA 96001 USA
Pacific Time Zone

FAQs

I used the old website and I can't log in now

If you signed up for Destiny Finder before Nov 20, 2017 that was on the old website. We migrated everyone’s data from the old website so your assessment results are saved. Existing users need to go to the Login menu (upper right on the top menu) and click to reset their password. You’ll get a link by email; follow that link to reset your password and then log in. Then go to My Account and you’ll see the Journey Guide PRO with the Profiler assessments and sections. You only have to do that password reset once.

You can go to Settings (the Gear on the top menu) and change your password as you wish.

How can I change my password?

Go to Settings (the Gear on the top menu) / Edit My Details and change your password as you wish.

I purchased more than one Journey Guide (or Journey Guide PRO). What do I do now?

If you purchased more than one Journey Guide Lite (NOTE: everything that follows is the same for the Journey Guide PRO), and you’ve not purchased it previous, you get access for yourself, AND you will receive a coupon code for the other people for whom you purchased. 

Give that code to the other people, and then they can go to https://destinyfinder.com/redeem/ and enter the required info and the coupon code and the system will create the person’s account and give them access to the Journey Guide Lite and send the person an email with their login info. Each person needs their own account using their own unique email address.

(It’s NOT a buy one, get one free.)

For example, if you buy three Journey Guide Lites: You get the first one and you get a coupon code for two free Journey Guide Lites, and you give that code to two people to use. (unless you already have it, in which case you get a coupon code for three free Journey Guide Lites)

What do you mean by "destiny?"

Great question! We believe that every Christian’s destiny is ultimately to be in Heaven, but that while you’re here on Earth, you have specific things to accomplish for the Kingdom of God. You were created by God for this purpose, and gifted and “wired” in such a way to be able to fulfill the calling He has for you. And to enjoy it along the way!

We believe that you find your destiny at the intersection of your gifting, your passion and God’s direction and timing. See About Destiny.

How can these assessment indicate my destiny?

It’s not magic…the Journey Guide and Journey Guide PRO help you understand your gifting, passion, dream and calling by showing you what’s already in you, and how God has been directing you.

The assessments are not “scientific” but are based on experience with hundreds of people, and we and others have found them amazingly accurate. They are based on Biblical teaching on gifts and destiny. For more information you can read the articles in our Resources section (under More).

How can I talk to a coach?

You can sign up for live video or phone coaching with one of our experienced destiny coaches on a paid-per-hour basis. For more information or to sign up for coaching, visit the Coaching description page.

Who are the coaches?

Our destiny coaches have extensive experience in providing guidance to people as life coaches, teachers, pastors and ministry leaders.

Jeff Wittmer is our head coach. Click here for info on him and the main team personnel.

Can someone from my church be a coach?

We have a program to train and certify your coach to use the Destiny Finder materials. And we have a feature that enables a coach to view the Profiler reports of the people being coached (with their consent of course). 

Click here for information on the Destiny Finder Coach Certification.

What's the difference between a coach and a mentor?

Although the term coach is used in many ways, we define it this way: A coach draws out of you and may not be an expert in the specific area you are interested in. A coach helps you more with decision making and removing obstacles.

A mentor pours into you and is usually an expert in the field you are studying or involved with. A mentor helps you more with mastering the skills and particulars in the job, field, service or ministry opportunity you’re in. For example, if you wanted to be a worship leader, a mentor would be someone who had experience in worship and music. A coach might not know much about music, but would help you with the process of decision making and accessing resources.

Why do you charge for these products and services?

We charge just like anyone else does for products and services. We are offering valuable information, products and services that have taken years to develop. It’s taken several years of intensive effort by a team of people including artists and web programmers to create this website and the online tools we offer. You don’t expect to buy the latest book from you favorite author for free.

Please note that the actual prices of the Journey Guide Lite and the Journey Guide PRO are extremely low compared to their actual value. And the coaching is well below what you’d pay for most life coaching or counseling. In exchange you are getting real help in one of the most important or perhaps the most important aspect of your life — your life purpose. We offer a money-back guarantee. If you’re not satisfied with our products or services, please email us for a full refund.

Can I go back to an assessment I didn't finish?

No, you need to finish the assessment you’re working on in one session. If you close the window or log off or shut down your computer while doing an assessment, you will need to start over. The system does save your choices and you would get results based on those choices but it will not let you leave and then come back and continue where you were.

How do I get my results?

You can view the assessment results online when you sign in to your account – click the “Report” button. You can also print out the results of the assessments using the Print button in your browser window.

Can my church or group purchase the Journey Guide in bulk?

We have a bulk purchase program to enable churches or groups to obtain quantity discounts on the Journey Guide Lite and Journey Guide PRO. See the Church Programs page for more information or go to the Store / Pricing page.

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